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Job Description:

• First level troubleshooting through phone, e-mails and providing service to customer. In addition, job logging and escalations to second level with follow ups till closure.

• Min. ITE or Diploma holders, with good IT skills.

• Preferably candidates with one (1) year IT support experience especially in the helpdesk and/ or call center environment. Fresh graduates are encouraged to apply.

• Familiar with Windows O/S, MS Office, Basic LAN, PC hardware/software

• Good communications skills

• Friendly personality with good customer service skills

• Team player

Job Description:

• Manage the Windows, Active directory, file and print servers on a day to day basis and troubleshoot any issues with the servers
• Monitor Microsoft Exchange 2003 servers and troubleshoot any exchange server related issues
• Work with multiple support groups, global teams and other relevant service providers to resolve any issues with the infrastructure
• Administer the Symantec Endpoint Protection service and troubleshoot any issues
• Monitor the performance and utilization of the servers
• Assist the desktop team in troubleshooting
• Available to support on weekends and after hours on rotation for resolving incidents and maintenance on servers.
• Responsible for backup and restore of the servers on request / when needed
• Assist in Disaster Recovery exercise
• Responsible for Backup and restore of Microsoft SQL servers and perform basic troubleshooting
• Monitor the Netapp SAN infrastructure, disk utilization on SAN, backup and restore on SAN.
• Update the status of incidents on the ticketing system
• Raise change requests for approval and implement them
• Provide regular updates to the management team on day to day issues
• Assist any upgrade projects for the client working with the various teams as required.

• Degree/ Diploma in Computer Science or equivalent
• 5-7 years experience of which 3 years minimum as Systems administrator in supporting Windows server 2003
• Microsoft Windows Active directory support
• Windows server administration, troubleshooting, Backup/Restore
• Microsoft Exchange 2003 server support, Mailbox creation, mail routing administration, troubleshooting, mail store migration, backup/restore
• Experience in EMC/Netapp SAN operations, tape library operations, backup tools Legato Networker, Veritas backup.
• Symantec Endpoint Protection configuration / operation
• Team Player
• Microsoft SQL server basic management, backup, restore, database connection configuration
• Excellent verbal and written communication skills in English
• Microsoft MCSE on 2003 or later with exchange, Systems Management Server
• Software packaging for SMS using Wise installer or other packaging tools

Interested candidates, please send us your resume to  hr@uniqx-services.com